New Features and Changes in vFire 9.11

This topic relates to vFire 9.11, first released in September 2018. You may also wish to view other new features or the release notes in full.

The key new features in this release include:

  • Enhancements to Nano. Development continues on Nano with new styling and features:
    • Interface styling changes. We have enhanced the Nano user interface to be easier to use and more consistent.
    • Email attachments. It is now possible to attach files to outgoing emails in Nano.
    • Save and Cancel buttons always visible. Action buttons such as Save and Cancel are now always visible on details screens; analysts no longer need to scroll to find them. Also always visible are the Nano page header, menu, and more.
    • Keep window open on Save. Change the user experience by configuring Nano to keep call, request, and task details screens open after the analyst presses Save.
    • Themes. System Admins can choose from two color themes for the Nano page header, with options for a light background and a dark background.

    • See Nano Enhancements in 9.11 for an overview of these, and more, enhancements to Nano.

  • Chat Manager. Managers can now see all active and inactive chat analysts, and change their chat status if needed. See About Chat for more details on configuring and using Chat.
  • VMware vRO 7.3 is now supported for the integration connector. See Connector for vRO for more details on how to install and use this connector.
  • The Active Directory Connector has been updated to allow mapping of the following fields from Active Directory: Other Telephone, Initials, Employee ID. See Connector for MS AD Server for more details on the connector.
  • Service Actions have a new checkbox: Do not copy data between forms. Select to stop data being copied across submission forms when multiple quantities are ordered. See Defining the Outcome of Selecting a Service Action for more details.
  • Hide the default Type. The Type Tiers window in System Admin has a new setting: Default Type Hidden. Select to hide the system-default "Unspecified".
  • Attachments on outgoing emails are now recorded in the history of the call, request, or task from which the email was sent.

To view a PDF version of the 9.11 release notes, select the following link .